April 1, 2025

Your privacy is very important to us. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do with information that we learn about you.

Process order
When you place an order with us, we use your personal data to process it properly. This concerns name and address details, billing address, email address and telephone number. We may provide your personal data to our delivery service to have the order delivered to you.

We also receive information about your payment from your bank or credit card company. In addition to the aforementioned personal data, this also includes your payment details, IP address and possibly your date of birth. This is necessary to process the payment and to be able to make any refunds.

Providing to third parties
For receiving, processing and handling orders we work together with a number of companies that receive your data. We have concluded processing agreements with them in accordance with the GDPR, which ensures that data is well protected. Our permanent partners are:

• Shopify Payments / PayPal (payment providers)
• Shopify (web shop software)
• Picqer (warehouse software)
• Exact Online (accounting software)
• MyParcel (PostNL shipping)

Reviews
We would like to hear about your experience with Bath&Living. That is why you will receive an invitation to write a review via Kiyoh a few days after receiving your order. You will receive a one-time reminder.

Security
Security of personal data is of great importance to us. To protect your privacy, we only use SSL-secured connections (Secure Sockets Layer) which protect all information between you and our website when personal data is entered.

Create an account
You can choose to create an account in our webshop so that you do not have to fill in your information again and again. You can adjust information and view orders in your account. With your name and address details, billing address, telephone number, email address and a user name of your choice, we create an account, on which you can log in with a password of your choice. We do this based on your permission. We store this information until the account is closed.

Provision to other companies or institutions
With the exception of the partners mentioned above, we will not under any circumstances provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police demand this on suspicion of a crime).

Our webshop contains social media buttons. The administrators of these services use these buttons to collect personal data.

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in again. But we can also see that you are visiting us again.

When you visit our webshop for the first time, we will show a message explaining cookies. We will ask for permission to use these cookies.

You can disable the placing of cookies via your browser, but some parts of our webshop may not work properly.

Google Analytics
We use Google Analytics to track how visitors use our web store.We have entered into a processor agreement with Google in which strict agreements are made about what they may keep (in accordance with Google conditions for data processing). We have not allowed Google to use the obtained Analytics information for other Google services.

Changes to this privacy statement
When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions.

View, change and delete your data
If you have any questions or would like to know what personal data we have, you can always contact us. See the contact details below.

You have the following rights:

• receive an explanation of what personal data we have and what we do with it
• access to the precise personal data we have
• having errors corrected
• having outdated personal data deleted
• withdrawal of consent
• object to a particular use

File a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Bath & Living BV
Kerkstraat 78
6031 CJ Nederweert
info@bath-living.com