After receiving your order, we will get to work for you right away! Because almost everything is in stock, we can process and ship orders that come in on workdays before 3:00 PM the same day. Our packages are sent via PostNL, so you will usually have it the next day.

If an item is not in stock, it is on order with the supplier. When the item comes back in (usually within 3 to 5 business days), your order will be processed as soon as possible.

Did you not receive your order and was it delivered according to the track & trace data? PostNL no longer uses non-home notes, so ask your neighbours if they may have received the package for you. Is your package still not found? Report this within 14 days after the delivery date, so that we can start an investigation with the carrier.

Is there something wrong with your received order/product? Report this within 14 days of receipt, possibly with a photo for support. We will do our utmost to resolve this for you as soon as possible.

Postage costs

The Netherlands
Orders over €50,- are shipped free of charge
Orders up to €50 will be shipped for €4.95

Belgium:
Orders over €95,- are shipped free of charge
Orders up to €95,- will be shipped for €4.95

Germany:
Orders over €95,- are shipped free of charge
Orders up to €95,- will be shipped for €4.95

Europe 1:  € 19,95
Spain, France, Italy, Austria, Luxembourg

Europe 2:  €29.95
Portugal, Denmark

When ordering, the shipping costs are automatically processed in the order overview.